At NEXTSTEP LIVING, we value your privacy and are committed to protecting your personal information in accordance with South African law, including the Protection of Personal Information Act (POPIA).
Information We Collect
We may collect:
- Full name
- Contact details (email address and phone number)
- Delivery and billing addresses
- Payment information (processed securely by our payment providers)
- Order history
- Device and website usage information
How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Provide customer support
- Send order updates
- Improve our website and services
- Prevent fraud
- Send promotional communications (only where permitted)
Information Sharing
We do not sell your personal information. We may share your information with trusted third parties including:
- Payment processors
- Courier companies
- Technology service providers
- Authorities where legally required
Data Security
We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
Your Rights
You have the right to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion where legally permitted
- Withdraw consent for marketing communications
Cookies
Our website may use cookies to improve your browsing experience and analyse website traffic.
Contact
For privacy-related enquiries, please contact NEXTSTEP LIVING through our official customer support channels.
We reserve the right to update this Privacy Policy at any time.