Refund policy

- We currently deliver throughout South Africa.
- Orders are processed within 1–3 business days after payment confirmation.
- Delivery generally takes 2–7 business days depending on your location and product availability.
- Delivery times are estimates and may vary due to factors beyond our control.
- Customers will receive tracking details once orders have been dispatched.
- Delivery charges are calculated during checkout.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Include clear photographs and your order number. We will investigate and arrange a replacement, repair, or refund where appropriate.

Returns

Customers may request a return within 7 days of receiving eligible items.

Returned products must:

- Be unused and in original condition
- Include original packaging and accessories
- Include proof of purchase

Items showing signs of misuse, damage caused after delivery, or missing components may not qualify for a refund.

Non-Returnable Items

The following items are generally not eligible for return unless defective:

- Clearance or sale items (unless required by law)
- Gift cards
- Products damaged through misuse
- Special-order or customised products

Refunds

Once your returned item has been inspected and approved, refunds will be processed using the original payment method.

Refund processing may take 5–10 business days depending on your bank or payment provider.

If a replacement is preferred and stock is available, we may provide a replacement instead of a refund.