Shipping policy

 

Thank you for shopping with NEXTSTEP LIVING. We are committed to delivering your furniture and home appliances safely and efficiently.

Delivery Areas

We currently deliver to customers throughout South Africa. Delivery availability may vary for certain remote or outlying areas.

Order Processing

- Orders are processed within 1–3 business days after payment has been successfully confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation once your purchase has been successfully placed.

Delivery Times

Estimated delivery times are as follows:

- Major Cities: 2–5 business days
- Regional & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Fees

Shipping costs are calculated during checkout based on your delivery location, order size, and product weight.

From time to time, NEXTSTEP LIVING may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been dispatched, you will receive tracking information (where available) so you can monitor your delivery.

Delivery Requirements

Please ensure:

- The delivery address is accurate and complete.
- Someone is available to receive and sign for the delivery if required.
- The contact number provided is active in case the courier needs to reach you.

Failed Deliveries

If delivery cannot be completed because of an incorrect address, customer unavailability, or failure to arrange redelivery, additional delivery charges may apply.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photographs of the item and packaging so we can investigate and resolve the issue promptly.

Delays

While we work hard to deliver every order on time, NEXTSTEP LIVING is not responsible for delays caused by courier companies, natural disasters, strikes, customs, or other events beyond our reasonable control.

Contact Us

For any shipping enquiries, please contact our customer support team using the contact details provided on our website.

Thank you for choosing NEXTSTEP LIVING.